Gaya APA
Patterson,Kerry, . (2005).
Crucial conversation: strategi menghadapi percakapan beresiko tinggi/Kerry Patterson, et. all .
Jakarta:
Gramedia.
Gaya MLA
Patterson,Kerry, .
"Crucial conversation: strategi menghadapi percakapan beresiko tinggi/Kerry Patterson, et. all".
Jakarta:
Gramedia,
2005.
Text.